1. Cancellation of Orders (Non-Energized Products):

If a customer requests cancellation after placing the order (for Non_energized Products) but before dispatch, a cancellation charge of 25% of the total order amount will be deducted. The remaining amount will be refunded.

2. Cancellation of Orders (Products to be Energized in the Customer’s Name):

Any request of cancellation of the order (for the products to be energized in the name of customer) after placing the order but before energization of the product(s) will attract cancellation charges of 25% of total amount of the order.

3. Orders Already Shipped:

No cancellation or refund is allowed after dispatch of the product(s) and once the customer has been notified of shipment.

However, a 100% refund will be issued only if the customer provides verifiable proof that the product(s) received is/are counterfeit or fake. In such cases, the customer must return the product(s) in original condition and provide documented proof of inauthenticity. The refund will be processed only after verification and receipt of returned goods.

4. Energized Products (Non-Refundable):

No cancellation or refund will be made once the product(s) has/have been energized by us in the name of customer and the customer has been infromed about the energization. But the refund of full amount (paid by the customer) will made only incase customer proves that the product(s) received by him/her is/are fake. The refund will be made only after receiving the product(s) back from the customer along with proof of fake.

5. Refund Process:

The refund of balance or full amount of cancelled order will only be sent through Bank Draft in the name of the customer on the billing address provided by the customer at the time of placing order. The Bank Draft will be sent through courier or Indian Postal Services and the customer will be informed about the despatch accordingly.

6. International Orders – Customs & Duties:

For international shipments, custom clearance charges, import duties, or taxes levied by the destination country shall be borne entirely by the customer. AstroMuni.com will not be responsible for any such charges under any circumstances.